Mona el Mansouri
monaelmansouri@gmail.com

Online dispute resolution

The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr/ which consumers can use to resolve a dispute and where further information on dispute resolution can be found.

Out-of-court dispute resolution

We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer redress body in the event of a dispute with a consumer.